{"id":2649,"date":"2026-01-11T21:39:47","date_gmt":"2026-01-11T21:39:47","guid":{"rendered":"https:\/\/testforum.routinuum.com\/?question=a-90%e2%80%91day-plan-to-pilot-enterprise-agents-without-burning-bridges-2"},"modified":"2026-01-11T21:39:47","modified_gmt":"2026-01-11T21:39:47","slug":"a-90%e2%80%91day-plan-to-pilot-enterprise-agents-without-burning-bridges-2","status":"publish","type":"question","link":"https:\/\/testforum.routinuum.com\/?question=a-90%e2%80%91day-plan-to-pilot-enterprise-agents-without-burning-bridges-2","title":{"rendered":"A 90\u2011Day Plan to Pilot Enterprise Agents (Without Burning Bridges)"},"content":{"rendered":"<p>The future is automated\u2014and still human. Keep people at the center and you\u2019ll actually get somewhere.<\/p>\n<h2 class=\"wp-block-heading\">Phase 1 (Weeks 1\u20133): Frame &amp; baseline<\/h2>\n<ul>\n<li><strong>Pick one process; write outcome in one line (metric).<\/strong><br \/>\nDefine the win in plain numbers (e.g., \u201cAuto-triage<span>\u00a0<\/span><strong>60%<\/strong><span>\u00a0<\/span>of tickets in<span>\u00a0<\/span><strong>\u22646h<\/strong><span>\u00a0<\/span>with<span>\u00a0<\/span><strong>&lt;5%<\/strong><span>\u00a0<\/span>rework\u201d).<span>\u00a0<\/span><em>Done when the sentence fits on one line and a CFO would nod.<\/em><\/li>\n<li><strong>Map reality (AS\u2011IS, exceptions, inputs).<\/strong><br \/>\nOne-page flow of what actually happens today, with decision points, exception list, and sample inputs.<span>\u00a0<\/span><em>Done when SMEs say \u201cthat\u2019s it,\u201d not \u201cit depends.\u201d<\/em><\/li>\n<li><strong>Baseline current cost\/time\/error with 10 real cases.<\/strong><br \/>\nTime a small, honest sample and capture cycle time, error rate, touches, and effort.<span>\u00a0<\/span><em>Done when you have a table you can compare against later.<\/em><\/li>\n<\/ul>\n<h2 class=\"wp-block-heading\">Phase 2 (Weeks 4\u20137): Build the thin slice<\/h2>\n<ul>\n<li><strong>IXP\/DU to extract; Agent to decide; RPA\/API to execute.<\/strong><br \/>\nWire a vertical slice: unstructured \u2192 structured \u2192 decision \u2192 action.<span>\u00a0<\/span><em>Done when one golden-path case runs end-to-end without human help.<\/em><\/li>\n<li><strong>Confidence threshold + escalation path defined.<\/strong><br \/>\nSet a numeric floor (e.g.,<span>\u00a0<\/span><strong>0.80<\/strong>) and the exact route for low-confidence or policy hits (queue, owner, SLA).<span>\u00a0<\/span><em>Done when the agent can tell you why it escalated and to whom.<\/em><\/li>\n<li><strong>Telemetry wired: logs, costs, reasons.<\/strong><br \/>\nEmit event logs with case IDs, latency, confidence, result, and estimated cost-per-case.<span>\u00a0<\/span><em>Done when you can open one dashboard and answer \u201cwhat happened, how fast, how much.\u201d<\/em><\/li>\n<\/ul>\n<h2 class=\"wp-block-heading\">Phase 3 (Weeks 8\u201310): Hardening &amp; proof<\/h2>\n<ul>\n<li><strong>Exception drills (timeouts, bad inputs, policy blocks).<\/strong><br \/>\nBreak it on purpose and verify retries, fallbacks, alerts, and audit trails.<span>\u00a0<\/span><em>Done when each failure mode produces the expected behavior and a readable log.<\/em><\/li>\n<li><strong>Shadow run \u2192 limited prod window \u2192 daily report.<\/strong><br \/>\nRun in parallel with humans, then a controlled prod slot; publish a daily snapshot of volume, success %, escalations, and incidents.<span>\u00a0<\/span><em>Done when humans trust the numbers.<\/em><\/li>\n<li><strong>Publish deltas and the \u2018stop\/scale\u2019 recommendation.<\/strong><br \/>\nCompare to baseline (time\/cost\/quality), list risks left, and state the call.<span>\u00a0<\/span><em>Done when you can show a 1-pager that says \u201cstop, fix, or scale,\u201d with math\u2014not vibes.<\/em><\/li>\n<\/ul>\n<p>If you can\u2019t explain the result to a CFO and a security lead in five minutes, it\u2019s not ready. Simple beats clever.<\/p>\n<h2 class=\"wp-block-heading\">Deliverables by week<\/h2>\n<table>\n<thead>\n<tr>\n<th>Week<\/th>\n<th>Deliverable<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td>1<\/td>\n<td>One-line outcome, AS-IS map<\/td>\n<\/tr>\n<tr>\n<td>2<\/td>\n<td>Data sample pack (10 real cases)<\/td>\n<\/tr>\n<tr>\n<td>3<\/td>\n<td>Risk register + SLO draft<\/td>\n<\/tr>\n<tr>\n<td>4<\/td>\n<td>Thin slice model in Studio Web<\/td>\n<\/tr>\n<tr>\n<td>5<\/td>\n<td>IXP extraction baseline<\/td>\n<\/tr>\n<tr>\n<td>6<\/td>\n<td>Agent decision loop + guardrails<\/td>\n<\/tr>\n<tr>\n<td>7<\/td>\n<td>API actions wired via Integration Service<\/td>\n<\/tr>\n<tr>\n<td>8<\/td>\n<td>Exception drills + logging review<\/td>\n<\/tr>\n<tr>\n<td>9<\/td>\n<td>Shadow run, daily report<\/td>\n<\/tr>\n<tr>\n<td>10<\/td>\n<td>Limited prod window<\/td>\n<\/tr>\n<tr>\n<td>11<\/td>\n<td>Publish deltas + stop\/scale memo<\/td>\n<\/tr>\n<tr>\n<td>12\u201313<\/td>\n<td>Hardening, handover, and doc set<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h3 class=\"wp-block-heading\">Risks &amp; mitigations<\/h3>\n<ul>\n<li>SME time collapses \u2192 book a 30-min weekly clinic w\/ a named deputy; send a 1-page pre-read 24h before; escalate to sponsor after<span>\u00a0<\/span><strong>2 missed<\/strong><span>\u00a0<\/span>reviews.<\/li>\n<li>No test data \u2192 build a small synthetic set<span>\u00a0<\/span><strong>plus<\/strong><span>\u00a0<\/span>a redaction pipeline; include<span>\u00a0<\/span><strong>10 real edge cases<\/strong>; get security sign-off before UAT.<\/li>\n<li>Cost spikes \u2192 cap<span>\u00a0<\/span><strong>cost-per-case<\/strong><span>\u00a0<\/span>with alerts at<span>\u00a0<\/span><strong>+20% WoW<\/strong>; switch models\/tools or downshift to rules where possible; review spend in the weekly ops check.<\/li>\n<\/ul>\n<hr \/>\n<p>\ud83d\udc49 For full templates, scorecards, and slide-ready checklists, see<span>\u00a0<\/span><strong>Digital Automation Guide<\/strong><span>\u00a0<\/span>and the companion course. Join the waitlist.<\/p>\n<h2 class=\"wp-block-heading\">Further reading<\/h2>\n<ul>\n<li>UiPath Agent Builder overview:<span>\u00a0<\/span><a href=\"https:\/\/www.uipath.com\/product\/agent-builder\">https:\/\/www.uipath.com\/product\/agent-builder<\/a><\/li>\n<li>UiPath Agents (release notes):<span>\u00a0<\/span><a href=\"https:\/\/docs.uipath.com\/agents\/automation-cloud\/latest\/release-notes\/may-2025\">https:\/\/docs.uipath.com\/agents\/automation-cloud\/latest\/release-notes\/may-2025<\/a><\/li>\n<li>Studio Web (agentic processes, 2025):<span>\u00a0<\/span><a href=\"https:\/\/docs.uipath.com\/studio-web\/automation-cloud\/latest\/user-guide\">https:\/\/docs.uipath.com\/studio-web\/automation-cloud\/latest\/user-guide<\/a><\/li>\n<li>UiPath IXP &amp; Communications Mining:<span>\u00a0<\/span><a href=\"https:\/\/docs.uipath.com\/ixp\/automation-cloud\/latest\">https:\/\/docs.uipath.com\/ixp\/automation-cloud\/latest<\/a><\/li>\n<li>UiPath Integration Service:<span>\u00a0<\/span><a href=\"https:\/\/www.uipath.com\/resources\/automation-demo\/introducing-integration-service\">https:\/\/www.uipath.com\/resources\/automation-demo\/introducing-integration-service<\/a><\/li>\n<li>UiPath Autopilot:<span>\u00a0<\/span><a href=\"https:\/\/www.uipath.com\/product\/autopilot\">https:\/\/www.uipath.com\/product\/autopilot<\/a><\/li>\n<\/ul>\n","protected":false},"author":2,"featured_media":2650,"comment_status":"open","ping_status":"closed","template":"","question-category":[134],"question_tags":[464,465],"class_list":["post-2649","question","type-question","status-publish","has-post-thumbnail","hentry","question-category-post","question_tags-learning","question_tags-post"],"_links":{"self":[{"href":"https:\/\/testforum.routinuum.com\/index.php?rest_route=\/wp\/v2\/question\/2649","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/testforum.routinuum.com\/index.php?rest_route=\/wp\/v2\/question"}],"about":[{"href":"https:\/\/testforum.routinuum.com\/index.php?rest_route=\/wp\/v2\/types\/question"}],"author":[{"embeddable":true,"href":"https:\/\/testforum.routinuum.com\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/testforum.routinuum.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=2649"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/testforum.routinuum.com\/index.php?rest_route=\/wp\/v2\/media\/2650"}],"wp:attachment":[{"href":"https:\/\/testforum.routinuum.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=2649"}],"wp:term":[{"taxonomy":"question-category","embeddable":true,"href":"https:\/\/testforum.routinuum.com\/index.php?rest_route=%2Fwp%2Fv2%2Fquestion-category&post=2649"},{"taxonomy":"question_tags","embeddable":true,"href":"https:\/\/testforum.routinuum.com\/index.php?rest_route=%2Fwp%2Fv2%2Fquestion_tags&post=2649"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}